Refund policy

Refund policy of Style Life Shop fashion e-commerce platform

1. Refund conditions

Quality problems: If the goods you receive have quality defects, such as damage, stains, missing parts and other non-human damage, you have the right to apply for a refund. A refund request must be submitted within [3] days of receipt of the item, along with a clear photo or video of the item problem as proof.

Product does not match the description: When the actual color, style, material, etc. of the product is significantly different from the description of the platform product details page, you can apply for a refund. It must also be initiated within [3] days of receipt of the product, along with a comparison note showing that the product does not match the description.

7 days no reason to return: under the premise of not affecting the secondary sale, you can apply for no reason to refund within 7 days from the date of receipt of the product, even if the product has no quality problems. The goods must be kept in their original packaging, complete accessories, and have not been worn, used, washed, etc.

2. Refund process

To submit the application: log in to the Style Life Shop platform account, click the "Apply for refund" button on the order details page, select the reason for refund, fill in the relevant description, and upload the necessary vouchers (if any).

Review stage: Upon receipt of your refund request, the Platform will review it within [7] business days. The reviewers will make a judgment based on the information you provide and the refund policy of the platform.

Return of goods (if required) : If approved, the platform will provide the return address for refund requests for goods that need to be returned. You need to return the product within [X] days after receiving the return address, and the return cost follows the relevant regulations of the platform (quality problems or discrepancies with the description are borne by the platform, and no reason to return the product is generally borne by the buyer).

Refund processing: The platform will refund your original payment method within [7] working days after receiving the returned goods and confirming that they are correct. If you pay by bank card, the refund will arrive in [1] - [3] working days; When using third-party payment platforms (such as wechat, Alipay), the refund will usually arrive within [1] - [3] working days.

Iii. Description of special circumstances

Custom goods: Custom fashion items, due to their particularity, unless there is a quality problem, it does not support refund. Please confirm your customization requirements carefully before placing an order.

Promotional items: Items that participate in specific promotional activities (such as limited time discounts, full reduction offers, etc.), if they meet the above refund conditions, they can apply for a refund as normal, but the refund amount will be calculated according to the actual amount paid, and the gifts will be returned together (if any).

Used or damaged goods affecting secondary sales: For used or damaged goods seriously affecting secondary sales, the Platform has the right to refuse refund applications, unless it can be proved that the abnormal use of the goods is caused by quality problems.